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Protect you and your love ones with jubilee’s comprehensive health cover, carefree.
Medical Treatment & Surgical Care
Our health coverage provide for inpatient and outpatient cover.
The passing away of a loved one should be a time of reflection and remembrance of all the things that made this person special and families should not worry about financial burdens. Jubilee’s Funeral cover ensures that the surviving members of the family go through a smooth transition during that difficult period, provide the family with peace of mind, knowing that the funeral expenses will be covered.
To help out the parents-to-be, we have come up with the perfect health insurance plans that include a comprehensive maternity plan in it from which one can choose as per their needs and requirements.
Médecin à Domicile
‘Médecin à Domicile’ forms part of Jubilee’s Health insurance cover targeted at dependents or special dependents aged from 1 month to 65 years old. It is a 24 hour 7/7 days medical consultation services from a Doctor visiting the patient at home. It is the first time that such a proposal is offered in Mauritius by an insurance company. The overall package formula is wrapped as a ‘caring gift’ package that younger people can take for their parents or senior family members.
Preventive Care (Check-up)
Our Preventive Care cover is based on the idea that getting preventive care, may also help reduce your health care costs down the road.
RPL Insurance is committed to providing you with an excellent level of service, but we recognise that there may be occasions when you feel we have not achieved the standards of service that you were expecting and you wish to make a complaint accordingly.
We provide you below with a summary of our Complaints Handling System in place within the RPL Ltd
When making a complaint, kindly state its nature and provide us with full details and supporting documents if any. The complaint should be made in writing and sent to us by post or by electronic means as per below contact details:
The Complains Coordinator
Suite 405, 4th Floor, Shehnaz Tower,
30 Louis Pasteur ST, Port Louis,
The Complaints Coordinator will send you a written acknowledgement of your complaint within 2 working days of receipt of same.
Our aim is to resolve any complaint and inform you of our final response normally within 10 days of receipt of the complaint.
There will however be occasions where you may remain dissatisfied with our response, in which case you may refer your complaint to the:
RPL Insurance Agency
Suite 405, 4th Floor, Shehnaz Tower,
30 Louis Pasteur ST, Port Louis,
Telephone number: +230 2165262
Email: [email protected]
Full details of our Customer Complaints Procedures are provided in a leaflet that can be obtained upon request from our Complaints Coordinator. Alternatively, you may request for a leaflet by emailing our Complaints Coordinator at [email protected]
We also value your comments on service provided with which you were particularly impressed and would request you to share it with us. Any feedback helps us grow as a customer-focused organisation.
What is meant by ‘Constat à l’amiable’?
According to the Road Traffic (Amendment No. 3) Act 2003, new regulations will be applicable to motor vehicle road accidents as from 1st August 2004. The Agreed Statement of Facts ( Constat à l’amiable) has been devised to make procedures easier in cases of minor road accidents where no police intervention is required.
Where can I find forms for ‘Constat à l’amiable’?
You can have a form from your nearest filling station or contact directly RPL ltd
A ‘Constat à l’amiable’ Form should NOT be filled in where
- More than 2 vehicles are involved in the accident
- the driver of the other vehicle does not agree with you on how the accident happened
- the driver appears to be under the influence of alcohol or drugs
- there are casualties ( fatal, serious or slight injuries)
- there is damage to structure and property other than the vehicles ( e.g. traffic signs, guardrails, kerbs, boundary walls, gates etc.)
- a State–owned vehicle is involved in the accident
- any of the motor vehicles does not have a valid insurance vignette
- one of the drivers does not hold a valid driving licence
What can I do if I need more clarifications for the ‘Constat à l’amiable’?
Call immediately the Insurance Hotline on +230 2165262 where assistance will be given to you.
What is the minimum amount of deposit that is accepted?
The minimum amount that can be deposited is Rs10,000.
Is the interest rate fixed or variable?
The interest rate remains fixed throughout the whole term of the deposit.
Is there any penalty if I want to withdraw my deposit before term?
In case of early withdrawal of your deposit, the interest rate will be re-calculated at the prevailing savings rate or the rate which was applicable for the time period from which the deposit was placed until it is cancelled, whichever is the lower.
INSURANCE CODE OF PRACTICE
The Insurance Code of Practice is effective as from 1st December 2019 and aims to provide clear and consistent standards for the insurance industry for a more informed relationship between insurers and their policyholders.
What is a Lease?
A lease is a legal contract between the owner (Lessor), and the lessee (Customer) allowing the lessee to use a specific asset in consideration of rental payments over a pre-determined period of time while the lessor retains legal ownership of the asset.
Type of Lease
Finance Lease - A Finance Lease is an agreement stipulating that the lessee has to pay regular instalments to the less or over a pre-determined time period. It allows the lessee to make full use of the asset and disclose the assets in its books. The lessee has the option to acquire the vehicle at the end of the lease period by paying the residual value.
How to apply for a Lease?
Applications can be made by printing the attached documents relevant to you (i.e individual or corporate). Once you have completed the application form, it must be duly signed and returned with all the relevant documents.
Please ensure that you have submitted all the relevant documents to enable us to proceed rapidly with your application.
Do I need a security?
The leased asset is our 'security'.
What is the maximum amount I can get?
We can finance up to 100% of the Ex-VAT cost of the asset depending on your repayment capacity and the risk related to the asset financed.
What are your interest rates?
The interest rate is determined by the asset financed, risk related to the asset, your credit history, stability and ability to service the loan. Once you have submitted your application, we can assess it and provide you before you are committed to proceeding with the loan.
Can I settle the loan early?
Yes. You can repay your loan early.
If you want to settle your loan, you must repay the whole amount due. You must contact us to calculate the exact amount due as you pay interest up to the day you settle your account. There are other charges involved if you wish an early settlement. Consult your lease agreement for further details